Question 1

What are research peptides?

Accepted Answer

Research peptides are synthetic amino acid chains used in laboratory research to study biological processes. All i2b Health products are labeled 'For Research Use Only' (RUO) and are not intended for human or animal consumption.

Question 2

Who can purchase from i2b Health?

Accepted Answer

i2b Health sells to qualified researchers, academic institutions, and individuals aged 18 and older who agree to use products solely for legitimate research purposes.

Question 3

How do I create an account?

Accepted Answer

Click 'Register' in the top navigation, enter your name, email, and password, and you're ready to go. An account lets you track orders, save wishlists, and leave reviews.

Question 4

How do I place my first order?

Accepted Answer

Browse our shop, add products to your cart, proceed to checkout, enter your shipping details, and submit. You'll receive an order confirmation email.

Question 5

Are your peptides third-party tested?

Accepted Answer

Yes. Batches are analysed by Chromate, an independent laboratory, by RP-HPLC with UV detection — identity, quantity against the label claim, purity, and heavy metals where reported. Where a batch has a published certificate, the product page carries its number and the document itself.

Question 6

What purity level are your peptides?

Accepted Answer

We maintain a 98% purity or better standard across our catalogue, verified by HPLC analysis. Certificates of Analysis are available on request.

Question 7

How should I store my peptides?

Accepted Answer

Store lyophilized peptides refrigerated at 2-8°C, away from direct light and moisture. Once reconstituted, use within 30 days and keep refrigerated.

Question 8

What is the shelf life of your peptides?

Accepted Answer

Lyophilized peptides typically remain stable for 18-24 months when stored properly. Reconstituted peptides should be used within 30 days.

Question 9

Do you offer Certificates of Analysis (COAs)?

Accepted Answer

Published certificates appear on the product page itself, and the product page says so plainly where one has not been published yet. For a batch you have already received, email orders@i2bhealth.com with your order number.

Question 10

What is the difference between lyophilized and reconstituted peptides?

Accepted Answer

Lyophilized peptides are freeze-dried powder form — stable for long-term storage. Reconstituted peptides have been dissolved in a solvent like bacteriostatic water and must be used within 30 days.

Question 11

What are peptide stacks?

Accepted Answer

Stacks are curated combinations of complementary peptides bundled together for specific research goals. Each stack is designed around published synergy data and established research protocols.

Question 12

Can I build my own custom stack?

Accepted Answer

Yes! Select 3 or more products and receive a 10% discount automatically at checkout. Mix and match any products in our catalog.

Question 13

What's the most popular stack?

Accepted Answer

Phoenix (BPC-157 + TB500 + KPV) and Metamorphosis (Retatrutide + NAD+ + GHK-Cu) are consistently our most popular research stacks.

Question 14

Are stacks discounted compared to individual products?

Accepted Answer

Yes, stacks are pre-discounted — typically 10% below the combined individual pricing, offering better value for multi-compound research.

Question 15

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, and Discover. Cryptocurrency payments may also be available. All transactions are PCI-DSS compliant.

Question 16

What is a wire transfer and how do I send one?

Accepted Answer

A wire transfer is a bank-to-bank electronic money transfer. After you place your order with Wire Transfer selected, you'll receive an email with our routing number, account number, and your invoice number. Log into your bank's online banking (or visit a branch) and initiate a domestic wire to that account. Include your invoice number in the memo so we can match the payment to your order. Domestic wires usually clear the same business day. Wire fees vary by bank — typically $15–$35 — and are paid by the sender. If you've never sent one, your bank's customer service can walk you through it.

Question 17

Do you offer wholesale pricing?

Accepted Answer

Yes. Contact us at info@i2bhealth.com for B2B and wholesale pricing inquiries. We offer tiered pricing for research institutions and distributors.

Question 18

Is there a minimum order amount?

Accepted Answer

No minimum order. You can purchase as little as a single product.

Question 19

Can I use a discount code?

Accepted Answer

Yes! Enter your discount code in the coupon field at checkout. The discount will be applied to your order total before payment.

Question 20

How do I track my order?

Accepted Answer

Once your order ships, you'll receive an email with tracking information. You can also view order status in your account dashboard.

Question 21

How long does shipping take?

Accepted Answer

Standard shipping takes 5-7 business days, Priority shipping 2-3 business days, and Overnight delivery is available. Orders are processed within 1-3 business days.

Question 22

Do you ship internationally?

Accepted Answer

Currently, we ship within the United States only. International shipping may be available in the future.

Question 23

Do you offer cold chain shipping?

Accepted Answer

Yes. Temperature-sensitive compounds are shipped with cold packs and insulated packaging to maintain product integrity during transit.

Question 24

What if my package arrives damaged?

Accepted Answer

Contact us within 48 hours of delivery with photos of the damage and your order number. We'll send a replacement at no charge.

Question 25

Do you offer refunds?

Accepted Answer

All sales are final. Exceptions are made for items damaged in transit (reported within 48 hours), wrong items shipped, or verified quality issues (reported within 7 days). Replacements only — no cash refunds.

Question 26

Are your products FDA approved?

Accepted Answer

No. Our products are research chemicals sold for laboratory research use only. They are not FDA approved and are not intended for human consumption, diagnosis, treatment, cure, or prevention of any disease.

Question 27

Can I get research guidance?

Accepted Answer

We can answer general questions about our products, storage, and handling. Contact info@i2bhealth.com. We cannot provide specific research protocols or dosing guidance.

Question 28

What reconstitution supplies do you carry?

Accepted Answer

We carry bacteriostatic water (3ml and 10ml), sterile water (3ml and 10ml), and acetic acid (3ml and 10ml) for peptide reconstitution.

Frequently Asked Questions

Getting Started

Products & Quality

Stacks & Bundles

Orders & Payment

Shipping

Returns & Policies

Research & Safety

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